Making sure each of your clients is aligned with your services is critical. Misalignment leads to all sorts of problems such as communication breakdown, increase of technology debt, frustration and overwork of your team or even losing the revenue.
The single most important cause of misalignment is a communication issue. Fixing this requires identification of all potential misalignment opportunities with clients AND regular discussion points to make sure issues are not festering.
The QBR Discussion Points PDF identifies 28 topics with clients to prevent misalignment and enhance client engagement.
The more discussion points you cover with them over the year, the less misalignment you will have with them. This builds an efficient, profitable and scalable service business.