Most MSPs are establishing great personal relationships with Office Managers and Technical Contact persons because of the regular work together. As executives are not part of the operation it is very important to know them better, understand them better and build strong relationships with them through the only touchpoint you have with them: Quarterly Business Reviews (QBRs).
The Executive QBR Power Question PDF helps to have a better conversation with your client’s executives.
The more power questions you ask, the more strategic your meetings become. This is critical to communicate your value, differentiate your offering and generate more project and service revenues.