Client Engagement Excellence Masterclass Series

 

MAR 12, MAR 19, MAR 26, APR 2

10:00 AM EST / 7:00 AM PST

 

Overview:

4x1,5-hour interactive sessions where you will learn how to start developing your Client Engagement Strategy, Roles, Segments and Playbooks as a foundation then you plan your Standards, your Client Engagement Activities and Client Engagement Operations.

By the end of the Masterclass series, you’ll notice your momentum.

  1. You have learned and now KNOW what to do
  2. You applied this training and demonstrated your reason for CONFIDENCE in yourself
  3. You’ve implemented the tools and achieved RESULTS

This will lead you to a positive cycle of growing momentum, acquired knowledge, greater confidence and better results!

 

Your Client Engagement Expert Guide: Myles Olson

 

Your Client Engagement Expert Guide: Myles Olson

Growing up in Thunder Bay, Ontario in the 80s was an exciting time in the advancement of personal computers. Myles 1st job was at a dial-up ISP managing racks of 28.8K MODEMs that would often overheat, melt, and sometimes catch fire.

Having worked his way from the server room to the boardroom, since 1999, Myles works with IT professionals to standardize and communicate the business value of technology. Not just what an MSP does, but why they do it. This is crucial to long term client engagement in meaningful conversations.

See Myles' Profile

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MAR 12, MAR 19, MAR 26, APR 2

10:00 AM EST / 7:00 AM PST